Junior Technician

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Engage with clients and provide excellent customer service

First Line IT Support and Service Delivery

Summary

This career opportunity will require you to have Basic PC and Mac troubleshooting skills; customer service skills and the ability to work independently and autonomously.

You will achieve success in this role by taking extreme responsibility and ownership of customer problems and requests until completion and customer satisfaction.

Working with Computerman IT will expose you to many opportunities for you to develop a varied and extensive skill base in a real-world client-facing environment.

Desired skills for the role

at a glance

Our first priority is to deliver customer service that delights. We know that whilst we service computer systems, we serve the customer. To be considered for this role we expect a friendly and helpful attitude and a willingness to commit to providing a solution that exceeds a clients expectation.

We understand that skills can be taught and acquired but the quality of service and customer service is priceless.

Key Accountabilities

Perform preventative & active maintenance on laptop and desktop computers
Provide support and advice to clients in person, on the phone and remote
Troubleshoot and resolve various technical issues related to:
- Boot Issues
- Performance Problems
- Operating System Configuration
- Basic Network Issues
- Windows Update Issues
- Display Issues
Install and implement hardware and software solutions on-site & remote.
Respond to client demands in a timely manner by phone and email during work hours.
Maintain accurate company and client records and Information Technology Standards.
Complete work orders and tickets within established service level agreements
Maintain accurate records and time tracking for billing purposes.
Maintain accurate and complete notes on ticket portal.
Able to work after-hours, weekends and on call as needed by workload.

Skills & Attributes

Excellent customer services skills – You will be client facing so excelled communication and service skills are required.
Excellent problem solving/troubleshooting skills – Strong ability to gather relevant information, evaluate options and implement quality solutions.
Basic knowledge of hardware, software and networks
Ability to respond to client requests competently and in a timely manner
Ability to quickly build rapport and sell relevant quality products to clients over the phone and face-to-face
Ability to manage multiple jobs & projects and take the initiative to complete them within deadlines.
Excellent time management, planning and ability to communicate and set time-frame expectations with clients.
Excellent Interpersonal, verbal, and written communication skills.
Ability to work autonomously with minimal supervision and micro management.

Qualifications

The Ideal Candidate

Join our team

We picture the ideal candidate to be a keen, energetic individual that has a genuine interest and passion in Information Technology (IT).

The kind of individual that will work all day in IT then go home and jump on their computer; That used to be called nerdy, now its the kind of attitude that excels in this ever expanding, exciting field that is IT.

You need to have a genuine passion for IT to keep up with its rapid changes and stay excited.

That being said, we don’t talk to computers, we talk to humans. So we also seek to hire an individual that is keen to talk to people, to find out their frustrations and have a genuine interest in helping them. We are in the people business, we service computers but we serve humans.