Simplified tech solutions that protect your business and drive growth
IT support isn't just about fixing computers. It's about leveraging technology to strengthen security, streamline processes, and accelerate your growth.
We’re a Cairns-based IT company, serving clients nationally for over 20 years.
We can help you with
Data Security
Ensure your business data is safe and secure from hackers and breaches.
Protect your sensitive information from cyber threats and data breaches with our robust security measures.
Technology Management
Keep your office computers running smoothly with no downtime.
We ensure all your systems and devices run efficiently with regular updates and maintenance, preventing problems before they start.
Communication Tools
Maintain clear and reliable communication with your team and clients.
Implement reliable phone systems and networks for seamless connectivity, from phone lines to video conferencing tools.
Support Services
Get quick help when technical issues arise to keep your operations running.
Our team provides expert assistance to solve technical issues and minimise downtime, ensuring your business runs smoothly.
Cloud Solutions
Work remotely with ease by accessing all your business data on the go.
Move your business to the cloud for flexibility and scalability, allowing you to work from anywhere, anytime, with just an internet connection.
Our Flagship Services
Secure
Trinity: Our Managed IT Service
Connect
Business Network & Phone Solutions
Collaborate
Microsoft 365
Support
IT Support & Services
A Unified Approach to Managed IT Solutions
With Computerman Trinity, we offer a comprehensive managed IT service designed to enhance and protect your business. Our approach seamlessly integrates three essential pillars:
- Security
Safeguard your business with robust cybersecurity measures, protecting your data and ensuring compliance with industry standards.
- Scale
Grow your business with adaptable infrastructure and technology solutions that support scalability and efficiency at any size.
- Support
Receive prompt issue resolution, ongoing training, and expert advice to maintain system uptime and optimise your operations.
Trinity Core Package
The foundation of our service, covering all essential aspects of IT management.
$130
What’s included?
The essentials for seamless IT management, all included in your core plan.
Telephone & Remote Support
For quick issue resolution over the phone or remote assistance, ensuring immediate attention to your needs.
Email Ticket Portal
For issues that require more in-depth attention, submit a ticket, and our technicians will respond with tailored solutions.
Onsite Support
While most issues can be resolved remotely, our plan includes 3.5 hours of onsite support per month, ensuring any hands-on tasks are covered.
Proactive Maintenance
We focus on stopping IT disruptions before they happen, ensuring your business runs smoothly at all times.
Coverage for Multiple Devices
Our core plan covers one computer and one mobile device per user. Additional coverage is available if needed.
Advanced Security
Our security approach includes robust policies and practices from cyber.gov.au, providing multi-layered defence against cyber threats and ensuring your systems are resilient.
24 x 7 x 365 Monitoring
We constantly monitor your system to catch any issues as soon as they occur, giving you peace of mind.
Integrated Password Management
LastPass securely stores passwords in one place, allowing seamless transfer to new employees and ensuring no disruptions when staff changes occur.
Guaranteed Response Times
Enjoy guaranteed response times, ensuring you’re never left waiting if something goes wrong.
Ready to Get Started?
Book a Discovery Call so we can understand your needs and find the right solutions for your business.
Our Client Onboarding Process
Initial Consultation
We start with a phone call to understand your business needs, goals, and existing IT setup, ensuring we tailor our services to meet your specific requirements.
Plan & Roadmap
Together, we’ll develop a tailored roadmap to implement your IT solutions effectively. We’ll outline what we’ll be focusing on from day one, as well as in the next 3, 6, and 12 months, to ensure ongoing success.
Remote Setup
We initiate the setup of your IT environment remotely, minimising disruption to your daily operations. If you require any hardware this will be preconfigured and delivered.
On-Site Visit
Our team visits your site to install any necessary additional hardware and ensure everything runs smoothly.
Training & Resources
Our team visits your site to install any necessary additional hardware and ensure everything runs smoothly.
Ongoing Support
We provide continuous support and monitoring to address any issues and optimise your IT performance.
Ready to begin?
Why Choose Computerman?
Expertise You Can Trust
With over 20 years of experience, we have a proven track record of helping businesses succeed with technology.
Customised Solutions
We tailor our services to fit the unique needs of your business, ensuring you get the best results.
Reliable Support
Our dedicated team provides timely and effective support, ensuring your business runs smoothly without disruptions.
100% Locally Owned
Proudly based in Cairns, we understand the local market and are committed to supporting our community with exceptional service.
No Call Centres
When you reach out, you connect directly with our knowledgeable technicians who are ready to assist you immediately.
We Solve Problems
We take a proactive approach to identify and resolve issues before they impact your business, keeping your operations running efficiently.
We partner with top vendors to deliver industry-leading products and services.
We stand behind our offerings because they’re the best on the market. Our vendors have a proven track record of reliability and quality. We work with manufacturers who provide appropriate warranties and have extensive on-site repair networks.
If there’s ever an issue with your hardware, they’ll send someone out promptly, so you won’t have to send your gear away and wait weeks for repairs or replacements.
Ready to take your business to the next level with reliable IT solutions?
Proudly servicing Cairns for over 20 years.
Our Clients’ Success Stories
Ready to join them?
Frequently Asked Questions
What types of IT support services do you offer?
We offer a wide range of IT setup and support services, including comprehensive network solutions to support all your business’ laptops, desktops, and mobile devices. We also provide advice and implementation for business IT needs, such as office setup and expansion.
Do you only work with businesses in Cairns?
We work with clients Australia-wide, so if you’re based in Brisbane, Sydney, Melbourne, or in the middle of the Simpson Desert, we can help you with your tech and IT solutions.
Do you provide both on-site and remote IT support services?
Yes, our computer support services are available both on-site and remotely across Cairns and beyond. Whether you need immediate on-site assistance or remote technical support, we’ve got you covered.
Can you assist with setting up cloud-based services or NBN connections for businesses?
Absolutely. We specialise in setting up various internet and cloud-based solutions for offices, including NBN connections, business email servers, and cloud-based file sharing systems. Contact our team for a free consultation.
What sets your IT support services apart from others in Cairns?
Our company has over 20 years of experience providing comprehensive IT support services in Cairns. We pride ourselves on being locally owned and operated, focusing on tailored solutions, and prioritising client needs to ensure optimal IT functionality.
How can I book your IT support services?
Schedule a Discovery Call to get started. We’ll assess your business needs and provide a tailored plan to ensure you reach your goals smoothly, without any unexpected hurdles.
