A Unified Approach to Managed IT Solutions
With Computerman Trinity, we offer a comprehensive managed IT service designed to enhance and protect your business. Our approach seamlessly integrates three essential pillars:
- Security
Safeguard your business with robust cybersecurity measures, protecting your data and ensuring compliance with industry standards.
- Scale
Grow your business with adaptable infrastructure and technology solutions that support scalability and efficiency at any size.
- Support
Receive prompt issue resolution, ongoing training, and expert advice to maintain system uptime and optimise your operations.
Trinity Core Package
The foundation of our service, covering all essential aspects of IT management.
$130
What’s included?
The essentials for seamless IT management, all included in your core plan.
Telephone & Remote Support
For quick issue resolution over the phone or remote assistance, ensuring immediate attention to your needs.
Email Ticket Portal
For issues that require more in-depth attention, submit a ticket, and our technicians will respond with tailored solutions.
Onsite Support
While most issues can be resolved remotely, our plan includes 3.5 hours of onsite support per month, ensuring any hands-on tasks are covered.
Proactive Maintenance
We focus on stopping IT disruptions before they happen, ensuring your business runs smoothly at all times.
Coverage for Multiple Devices
Our core plan covers one computer and one mobile device per user. Additional coverage is available if needed.
Advanced Security
Our security approach includes robust policies and practices from cyber.gov.au, providing multi-layered defence against cyber threats and ensuring your systems are resilient.
24 x 7 x 365 Monitoring
We constantly monitor your system to catch any issues as soon as they occur, giving you peace of mind.
Integrated Password Management
LastPass securely stores passwords in one place, allowing seamless transfer to new employees and ensuring no disruptions when staff changes occur.
Guaranteed Response Times
Enjoy guaranteed response times, ensuring you’re never left waiting if something goes wrong.
Ready to Get Started?
Book a Discovery Call so we can understand your needs and find the right solutions for your business.
Our Client Onboarding Process
Initial Consultation
We start with a phone call to understand your business needs, goals, and existing IT setup, ensuring we tailor our services to meet your specific requirements.
Plan & Roadmap
Together, we’ll develop a tailored roadmap to implement your IT solutions effectively. We’ll outline what we’ll be focusing on from day one, as well as in the next 3, 6, and 12 months, to ensure ongoing success.
Remote Setup
We initiate the setup of your IT environment remotely, minimising disruption to your daily operations. If you require any hardware this will be preconfigured and delivered.
On-Site Visit
Our team visits your site to install any necessary additional hardware and ensure everything runs smoothly.
Training & Resources
Our team visits your site to install any necessary additional hardware and ensure everything runs smoothly.
Ongoing Support
We provide continuous support and monitoring to address any issues and optimise your IT performance.
Ready to begin?
How Managed IT Services Support Your Business
Business IT made simple
Small businesses face big challenges in keeping their operations running smoothly and protecting themselves from online threats. We offer IT services that not only fix problems as they arise but also prevent them from happening in the first place. Our IT support is tailored to fit your specific business needs, ensuring a secure and scalable technology environment.
Keeping Your Business Safe and Efficient
We follow strict security guidelines to protect your business from cyber threats, ensuring your work stays safe and operations run without a hitch. Our approach combines expert advice, modern solutions, and a friendly hand to guide you through the IT landscape. Partner with us, and we’ll ensure your business technology is reliable and secure.
Invest in Up-Time
Frequently Asked Questions
How will managed IT services benefit my business?
Our Trinity managed IT services provide cost-effective access to the latest technology and expert support. This ensures your systems are always up-to-date, secure, and efficient, allowing you to focus on growing your business without worrying about IT issues.
Can managed services help me with cybersecurity?
Cybersecurity is a cornerstone of our Trinity services. We provide a comprehensive security solution that includes 24 x 7 x 365 monitoring, advanced threat detection, and proactive defence measures. Our approach ensures your entire IT environment is protected against cyber threats, minimising the risk of data breaches and downtime.
Will I still have control over my IT if I outsource to a managed service provider?
Absolutely. While we manage your IT systems, you retain full control over your IT decisions. We act as a partner, offering expert recommendations and carrying out your IT strategy, so you can focus on your core business activities.
How quickly can I expect a response if something goes wrong?
Trinity offers guaranteed response times, ensuring you receive the support you need exactly when you need it. You’ll never be left waiting if something goes wrong with your IT systems.
What’s included in the Trinity Core Package
The Trinity Core Package includes comprehensive IT management services such as telephone and remote support, proactive maintenance, 24 x 7 x 365 monitoring, advanced security, and integrated password management, among others. All these essentials are designed to keep your business running smoothly and securely.
Can your services be customized to my business needs?
Yes, our Trinity Core Package is designed to be flexible. After an initial consultation, we can customise the package with additional services and support that align with your specific business needs.
Have any other questions?
Our Clients’ Success Stories
Ready to join them?
Serving the Cairns region and beyond for over 20 years
As a leading Business IT service, we specialise in comprehensive IT support, including hardware, data recovery, network configuration and optimisation, cybersecurity solutions, and more.
We’re proudly headquartered in Cairns, working with clients in Brisbane, Sydney, Melbourne, and various locations throughout regional Australia.
