Join Computerman, a leading Managed IT Service provider based in Cairns, QLD, dedicated to securing, scaling, and supporting Small to Medium businesses’ IT infrastructure and Cloud, with a strong emphasis on cyber security.
What We Offer As An MSP:
- Secure, Scalable, and Reliable IT Support for Networks and Cloud
- Bespoke Cloud Migration and Support Services
- Focused IT solutions for the Small to Medium business market
Role Description
Join our team as a full-time, Level 1 or 2 Information Technology Engineer and become an integral part of our commitment to supporting clients with quality, efficiency, and integrity.
For Level 1:
- Basic understanding of IT concepts and troubleshooting.
- Strong communication skills with a customer-focused approach.
- Ability to follow standard operating procedures and protocols.
- Eagerness to learn and adapt to new technologies.
For Level 2 (in addition to Level 1):
- Previous experience in a help desk or technical support role.
- Advanced troubleshooting skills for hardware, software, and network issues.
- Familiarity with ticketing systems and ITIL best practices.
- Ability to mentor and assist Level 1 team members.
We’re Looking for Someone Who:
- Understands when and how to take initiative
- Possesses a passion for what they do
- Has a willingness to develop and progress
Perks:
- Easy-going work environment and culture
- Flexibility to work from home when scheduling allows
- Stand-up desk and high-powered laptop
- A proactive approach to ongoing training for life-long skills development
- Career growth opportunities
- Team social events
- Location in a tropical paradise
