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You (the client) are engaging WSVP Tech PTY LTD T/A Computerman IT to provide services as outlined in this Agreement and our initial Proposal. By signing this Agreement, you confirm your authority to enter into it on behalf of your business and commit to facilitating our service delivery. We commit to delivering all agreed services professionally, leveraging our expertise to support your business effectively.
By signing this Agreement, you also agree to our General Terms and Conditions.
The initial Commitment Term of 12 months, begins on the first day of the month following your acceptance. This agreement will automatically renew for the same duration unless terminated. New clients may terminate within the first 30 days if not satisfied, paying only for the first month. No refunds will be issued for the initial month.
If you terminate after the 30-day trial period and before the Commitment Term ends, you must pay the remaining Agreement Fee within 14 days of notification. Termination requests must be sent in writing to [email protected]. If termination occurs after setup work, Computerman IT reserves the right to uninstall any proprietary systems or software.
For critical issues that require further support beyond standard channels, you can escalate directly to the Managing Director, Will Perrin, on 07 4036 1320. Escalation requests after hours incur an “Emergency Upgrade” fee as per our Rate Schedule.
We aim to acknowledge and respond to your service requests within 15-60 minutes during business hours, with most issues resolved within one business day. If your request requires immediate attention outside our standard hours, we’ll address it as quickly as possible on a best-effort basis.
Our agreement covers essential IT support to maintain your business’s baseline technology infrastructure. Requests outside this scope or related to non-covered equipment/software will incur additional charges.
We provide scheduled site visits to ensure your IT infrastructure is functioning optimally, coordinated during onboarding. You will also receive a monthly executive summary report with key metrics and regular review sessions to discuss IT performance and future strategies.
You must meet certain hardware and software standards to ensure service delivery, as outlined [here](links to /technology-platform page). If these standards are not met by the start date, we will assist with upgrades. Supporting items below our standards may incur additional charges.
We support only the following approved software:
Unapproved software may not be covered for support. Updates to this list will be communicated to your Primary IT Contact.
Follow our standard process for lodging service requests. Critical and time-sensitive requests must be made by phone. Ensure your team is aware of who is authorized to make requests, as all will be charged or counted against this agreement.
You must provide full access to your equipment, premises, and team for service provision. Any access issues may incur additional charges.
Appoint a Primary and a Secondary IT Contact to streamline communication during high-priority issues, assisting us in resolving problems efficiently.
Ensure we are authorized to work with your external vendors (e.g., ISP, hosting, telephony) to provide services efficiently. Authorisation should be in place during onboarding and for any new vendors thereafter.
You must maintain a Microsoft 365 Business Premium subscription for the duration of this agreement, covering all associated fees. Changes affecting the subscription or our services must be promptly communicated.
Mon – Fri:
9:00am to 5:00pm
Sat – Sun:
By Appointment Only
