Schedule of Fees
At Computerman, our Trinity Managed IT Service plans cover most business-as-usual support, ensuring predictable costs and priority service. However, certain requests fall outside of standard coverage and may incur additional fees.
Below is a breakdown of our out-of-scope and after-hours rates, designed to provide fair, transparent pricing while maintaining the high-quality service your business relies on.
Base Rate
To make it easy, all of our support services work back from this base rate (which is exclusive of tax).
$170
Work Types
Depending on the type of work you need, below are the way any charges will be calculated.
Remote Support
Unit Type – Hour
Minimum – 0.25
Example Base Rate – $42.50
Onsite Support
Multiplier – 1x
Unit Type – Hour
Minimum – 0.25
Example Base Rate – $42.50
After Hours Support
Multiplier – 1.5x
Unit Type – Hour
Minimum – 2
Example Base Rate – $510
Callout Fee
Multiplier – 0.75x
Unit Type – Per Visit
Example Base Rate – $127.50
Diagnostic Fee
Multiplier – 1x
Unit Type – Per Ticket
Example Base Rate – $170
Emergency Upgrade
Multiplier – 1.25x
Unit Type – Per Ticket
Example Base Rate – $212.50
Example 1
Non-urgent support
Let’s say you require an engineer on site in a few days’ time (i.e. not urgent) to help install a new application you have just purchased for your server. It takes an hour to install.
- 1 x Onsite Support = $170
- 1 x Callout Fee = $127.50
- Total = $297.50
Example 2
Emergency Upgrade
You need urgent help as your server is down, so you request an Emergency Ticket Upgrade. This prioritizes your issue as Critical, ensuring we drop everything to resolve it ASAP. The fix takes 45 minutes.
- 0.75 x Remote Support = $127.50
- 1 x Jump the Queue = $212.50
- Total: $340
Example 3
After Hours Support
Your system goes down after hours, disrupting critical operations. You call our After-Hours Emergency Support, and we respond immediately to resolve your issue remotely. The fix was applied within an hour.
- 1 x After hours support = $510
- Additional labour after 2 hours charged at 1.5x base rate.
Example 4
Ad-Hoc Support (Non-Managed Client)
You bring in a laptop experiencing performance issues and crashes. We perform a diagnostic assessment to identify hardware or software faults. Once diagnosed, we provide a repair plan and cost estimate before proceeding.
- 1 x Diagnostic Fee = $170
- There’s no extra charge if it’s a quick fix and can be repaired under 15 minutes.
- If we expect the fix to take longer, we will provide an estimate before proceeding.
