What’s included in our Trinity package:
Support
- Microsoft & 3rd Party App Updates
- Support Portal
- Network Infrastructure Management
- 24x7x365 Infrastructure Monitoring
- IT Documentation
- Unlimited Remote Support (2)
- Onsite Support 3.5 Hrs. Monthly (Pay for more)
- Vendor Management
- Devices Covered (Per User): 1 Workstation + 1 Mobile (Pay for more)
Security
- Managed Next-Gen Firewall (3)
- Application Control
- Managed Antivirus
- Managed Endpoint Protection & Response (EDR)
- Password Documentation System
- Managed Microsoft 365 Backup
- Privileged Access Management (PAM) for Windows
- PAM for Microsoft 365
- DNS Filtering
- Dark Web Monitoring
- AI Mail Filter
- Simulated Phishing Attack
- Cyber Security Awareness Training
- Managed Cloud Print
- Dedicated Security Operations Team
- Password Manager (LastPass)
Scale
- Technology Procurement Management
- Asset & Inventory Management Report
- IT Budget Preparation
- Technology Business Review (4)
- Guaranteed Response Times SLA
- Monthly Human Backup & BDR Testing ( 1 )
- Web Domain Management & Registration: 1 Domain (Pay for more)
Site
$250 per site
- Next Generation Firewall (Hardware & Licensing) ( 3 )
- Network Management System (Firewall, Switch, Access Points)
- Printer Management & Deployment
- IoT Device Management
Cloud
$150 per tenant
- Microsoft 365 Administration
- 3CX Administration
Additional
- Workstation (for users with additional devices) $43
- Mobile Device (for field workers with mobile only devices) $56
- Server (for physical server infrastructure) $200
- Virtual Server (for virtual server infrastructure) $150
- Cloud-Only User $90 per month (recommended for external contractors)
Extra
- Multi-Factor Auth for Windows Login
- Cloud Data Malware Scanning
- Email Archiving
- E-Learning Courses
- Vulnerability Scans
* Simulated Mock BCDR Tests are only eligible for clients who have engaged our BCDR service through Datto and are charged separate to the Managed Services Agreement.
- Human Backup testing is performed on our M365 Backup Plans & approved backups services.
- You can send in as many service requests as you like for any of the items in our Inclusion List during business hours (which will be listed in our Managed service agreement).
- Depending on your business size or network needs, we may need to implement more advanced network equipment and licensing at an additional cost. We will discuss this with you during onboarding if this is required.
- Your first Technology Business Review (TBR) will be scheduled during your kick-off meeting. Subsequent TBR’s are scheduled from the initial TBR & subsquent TBR’s. These meetings are critical to the success of your business’s IT systems and business leaders are encouraged to attend these meetings. As your business becomes more aligned, we may agree to reduce the frequency of these meetings.
