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What is remote IT support and what can it do for you?

There’s probably not a computer user in the world that hasn’t wished that they had their own IT support person on call 24/7. As IT needs in business become more complex, having a reliable and accessible support team backing you up can be the difference between success and failure. As technology has advanced, remote IT support has become an essential tool for all business.

Remote IT support

Not long ago, most companies had at least one in-house IT staff member. They’d spend their time going desk to desk, fixing various issues, one at a time. This was an expensive and not-necessarily effective solution, given that sometimes the problem couldn’t be resolved at the desk. Or sometimes they’d get intercepted by another user, throwing support call priorities out of the window. The technology behind remote support sessions can vary depending on the software used by the support company, but they all work in a similar way. By simply clicking on a link sent to you by the support person on the phone, you can open up what’s called a “support session”. Your IT person can then not only see what’s happening on your screen, but can take control of the mouse and start fixing the problem without leaving his office.

This means you don’t have to wait for him to get there, or, if you continue to have a problem, wait for him to come back. Support is literally at the end of a phone.

Remote support helps you

With approval-only security in place, remote support also means that only the technician you’re speaking to can control your computer – and you can shut that down whenever you want. You can sit and watch the fix happening in front of you – or you can leave the technician to it, and go make some important phone calls or attend a meeting in the confidence that your computer problem will be resolved by the time you get back.


If you’d like to know more about how remote IT support in Cairns can help your business, please feel free to call or email us.